Effective from 2026-05-18. This policy applies to all visitors and users of BankCreds.com.
1. Who We Are
BankCreds Technologies Pvt. Ltd. ("BankCreds", "we", "us") operates the website BankCreds.com — a loan comparison platform that helps users compare offers from RBI-registered banks, NBFCs, and fintech lenders. BankCreds is not a lender and does not disburse loans.
2. Information We Collect
- Information you provide: name, mobile number, email, PAN, employment type, monthly income, requested loan amount, city, and other details you enter into our eligibility check or comparison forms.
- Information collected automatically: IP address, device type, browser, pages visited, referral source, and cookies used to improve site performance and remember preferences.
- Information from lenders: if you choose to apply with a lender via BankCreds, the lender may share back the status of your application (approved / declined / disbursed) so we can improve our matching algorithm.
3. How We Use Your Information
- To match you with the most relevant lender offers based on your profile.
- To pass your details to the lender of your choice — only with your explicit consent — so they can process your application.
- To send transactional communications (loan-status updates, comparison summaries) via SMS, WhatsApp, or email.
- To improve our products, algorithms, and content.
- To comply with RBI guidelines, KYC requirements, and applicable law.
4. Who We Share Data With
We share your information only with the lender you choose to apply with — and only after you explicitly select that lender and consent to share details. We do not sell your data to third parties or share it with lenders you have not chosen.
We may share aggregated, anonymised data with partners for market research and product improvement. Such data cannot be used to identify you.
5. Cookies & Tracking
We use cookies to remember your preferences, measure site performance, and run anonymous analytics (e.g., Google Analytics). You can disable cookies in your browser settings, but parts of the site may not function correctly.
6. Data Security
All data transmitted to and from BankCreds is encrypted in transit using 256-bit SSL (HTTPS). Your data at rest is stored on secure cloud infrastructure (AWS / GCP) with restricted access logs, encryption at rest, and routine vulnerability audits.
7. Data Retention
We retain your information for as long as your account is active, or as required to fulfil the purposes outlined above. Where required by law (e.g., RBI / income-tax record-keeping), we retain records for the statutory period (typically 7 years).
8. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Withdraw consent for marketing communications at any time.
- Request deletion of your data (subject to statutory retention requirements).
To exercise any of these rights, write to privacy@bankcreds.com.
9. Children's Privacy
BankCreds is intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe a minor has submitted information to us, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page and update the "Effective from" date at the top.
11. Contact
For any privacy-related queries, contact our Data Protection Officer at privacy@bankcreds.com.